Contact Us

Have a question or need some help with PRESTO? There’s a few ways to get in touch with us.

Phone Support

From within Canada/United States: 1-877-378-6123
Outside Canada/United States: 437-567-6030 (long distance charges may apply)

Our Interactive Voice Response system is available 24 hours a day, 7 days a week. Live agents are available to help and can assist you in multiple languages.

Monday to Friday 6 a.m. to 10 p.m.
Weekends 9 a.m. to 9 p.m.
Holidays 9 a.m. to 5 p.m.

Live Chat

PRESTO offers a 24/7 Virtual Assistant, as well as Live Chat Agents that are available during the same hours as our Contact Centre

Monday to Friday 6 a.m. to 10 p.m.
Weekends 9 a.m. to 9 p.m.
Holidays 9 a.m. to 5 p.m.

Web Form

Please Fill the Form and we'll do our best to get back to you within 2 to 4 business days.

Mailing Address

PRESTO Customer Service Centre will get back to you within 2 to 4 business days.

P.O. Box 28066, Waterloo RPO Parkdale, ON N2L 6J8

Contact Your Transit Agency

Contact your Transit Agency for information about fares and discounts, transit schedules, transfers, Customer Service Outlet locations and PRESTO device locations.