How to Activate & Scan a PRESTO E-Ticket

Simply buy your E-Ticket on the PRESTO E-Tickets app, or on the PRESTO E-Tickets web portal, then activate your E-Ticket in the app before you board. Open the PRESTO E-Tickets App, select the E-Ticket you want to use and then select “Activate.” Your E-Ticket will be activated right away. Once you board, scan the ticket’s QR code on a PRESTO device using the barcode reader.

Make sure your phone has enough battery power for your trip. If your phone dies or stops working while travelling, you will need to pay your fare with cash, from a Ticket machine (if applicable) or with a PRESTO card. You will not lose any non-activated E-Tickets you’ve already bought. However, if you activated an E-Ticket before your phone stopped working, that E-Ticket will expire at the end of the travel window.

All PRESTO E-Tickets and passes are final sale.

How to Store my E-Ticket

There are two options for storing your E-Tickets.

Storing on your Device: When you buy an E-Ticket, it is automatically saved to your device. This means that you can view and activate your E-Ticket without an internet connection.
Storing in the Cloud: In the PRESTO E-Tickets App Settings menu, select ‘Ticket Storage’ and then the cloud option. Storing your E-Tickets in the cloud means they will only be available when you are connected to the internet, but you can access them from any smartphone by signing in to your PRESTO E-Tickets account in the PRESTO E-Tickets App through that phone. This option is recommended if you are getting a new phone or will be taking transit with a different phone than the one you used to buy your E-Tickets.

PRESTO E-Tickets Transfers between Different Transit Agencies

If you need to transfer to a different transit agency when travelling with a PRESTO E-Ticket, you will need to use another method of fare payment.

When transferring to another bus on the same transit agency, make sure to scan your E-Ticket’s QR code on the PRESTO device on the bus when you transfer. You won’t be able to see your transfers when you check your history in the PRESTO E-Tickets app. One Fare discounts are not available with PRESTO E-Tickets.

How to delete your PRESTO E-Ticket account

To delete your PRESTO E-Tickets account on the PRESTO E-Tickets app, simply sign in, go to the settings menu, choose “Delete Account” and follow the prompts.

If you decide to delete your PRESTO E-Ticket account, please be aware that any unused tickets or passes in your account will be lost. If you plan to buy a PRESTO E-Ticket in the future, you will need to create a new account.

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