You should only purchase PRESTO cards and load funds or passes through authorized sales channels, which includes Shoppers Drug Mart, Fare Vending MachinesSelf-Serve Reload Machines, and Customer Service Outlets. Never buy a card or try to load funds and passes through an unauthorized seller.

Friendly staff can help PRESTO users with:

  • Buying a new or replacement physical PRESTO card
  • Loading funds and passes to your physical PRESTO card
  • Setting up a child, youth or senior fare type or Default Trip for GO Transit
  • Getting a refund for your card
  • Providing general information about using PRESTO
  • Reporting a lost or stolen physical PRESTO card

*Not all locations offer all of these services.