A division of Metrolinx, an agency of the Ontario Government, PRESTO is the fare payment system for the Greater Toronto and Hamilton Area and Ottawa.
A division of Metrolinx, an agency of the Ontario Government, PRESTO is the fare payment system for the Greater Toronto and Hamilton Area and Ottawa.
Have questions about how to report a lost or damaged PRESTO card? Get the answers to some of our most asked questions.
Lock or cancel your card and secure your balance.
YesIf you have misplaced your PRESTO card, you can lock it to keep your balance safe while you searchIt is important to know that locking your card is different from reporting it lostA locked card cannot be used for travel, but you can unlock it at any time if you find itIf you cannot find your card, you should then follow the steps to report it as lost and get a replacement.
How to Lock Your Card
On the PRESTO Website:
On the PRESTO App:
How to Unlock Your Card: If you find your card, you can unlock it through the website or appSimply go back to the same Card Details section for that card and select Unlock CardOnce you do this, your card will be ready to use for travel again right away
To receive balance protection, your PRESTO card must be registered to a PRESTO accountIf you have a PRESTO card without an account, your balance is not protected and cannot be transferred.
If your PRESTO card is lost, stolen, or damaged, cancel it immediately to protect your balance and transit passes.
You can cancel using one of these options:
Once you select the card you want to cancel, you have 3 different lost card options:
What can be transferred onto a new card:
Card balance
Transit Passes
Adult Fare Type
Autoload contract
Card Language
GO Default Trip
Important note, the replacement card must:
If you lose your mobile device, the steps to recover your PRESTO card depend on which phone you were using.
Yes, you can transfer funds between two registered PRESTO cards on your account.
This is a quick and convenient option, especially if your card is lost or damaged and you need to move your balance to another card right awayPlease note that you must still report your original card as lost or stolen to protect your balance.
To get started, sign in to your account and follow these steps:
