When your PRESTO card is lost, stolen or damaged cancel your card right away to protect your balance and transit passes. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to another card on the same account, or to a new replacement card.

If you have a PRESTO Account, you can report it lost or stolen by:

Signing into your PRESTO account and report your card lost, stolen or damaged
Through our Chat feature
By phone at 1-877-378-6123

It can take 4 to 7 hours for your card to be blocked. Your balance will then be transferred to a replacement card. The balance on your card at the time you cancel it will be protected.

If you have a PRESTO card without an account, your balance is not protected and cannot be transferred. We recommend adding your card to a PRESTO Account to protect your balance if your card is lost or stolen.

If you use PRESTO in Google Wallet and your phone is lost or damaged, sign into your PRESTO account on the PRESTO app through another device. Then you can remove your PRESTO card in Google Wallet from your previous device and add it to the Google Wallet app on your new device. If your PRESTO card in Google Wallet wasn't added to a PRESTO account, you can't recover the balance on that card.

For more information, please visit our Reporting a Lost or Damaged Card page.