PRESTO Refunds
Have questions about PRESTO refund policies? We've got your answers.
Usually PRESTO card loads are non-refundableIf you made a mistake when loading your card, contact us for more information.
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Transit passes are non-refundableIf you don’t think you need a pass for the entire pass period, it may be better to load funds to your PRESTO card and pay for each fare as you ride.
Local transit agencies may have different policies about refunding passesContact your local transit agency for more information about transit pass refund policies.
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PRESTO E-Tickets are final sale and non-refundable.
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Yes, you can submit a PRESTO card cancellation request through your PRESTO accountIf your request is approved, your card will be permanently cancelled and the balance will be refunded, minus a 4% processing feeThere are some conditions, including that you must not have any cards in your account with a negative balance. If you have other active PRESTO cards on your account, instead of cancelling your card you can simply transfer the balance from the card you don’t want to one of your active cards.
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Check your transaction history to identify the fare that you believe is wrongIf it appears incorrect, contact us and we will investigate the issue.
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If you have a PRESTO TTC Ticket that is not working, complete the PRESTO Ticket Refund Form and mail us the ticket and the completed form.
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