A Canada Post strike is affecting online PRESTO card orders and paper form processing. You can use the PRESTO app or website to set up Autoload, Autorenew or a TTC 12-Month Pass and some refunds can be processed in person.
Paper Forms
Mailing Address
You can use paper forms to register your PRESTO card, set up Autoload, Autorenew, or Saved Payment Method. Simply fill out the applicable form and mail to:
PRESTO Customer Service Centre
P.O. Box 730
St. Catharines Main, St. Catharines, ON L2R 6Y6
Forms are processed within 24 hours of receipt.
Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker device. To reactivate an expired transaction, call 1-877-378-6123 to reactivate it.
Refunds
To get a refund on your PRESTO Card or PRESTO in Mobile Wallet Card please visit our PRESTO Refund page.
Register Your Card by Paper Form
Registering your PRESTO card protects your balance if your card is lost or stolen. If your card is lost or stolen, you can block it and transfer your funds to a replacement card.
To register a new PRESTO card, download and complete the registration form:
Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.
Note: Registering your card through paper form does not create a My PRESTO Account. Create a MY PRESTO account online to take advantage of all the online benefits.
Expiry
Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker. To reactivate an expired transaction, call 1-877-378-6123 to reactivate it.
Set Up or Modify Autoload, Autorenew, or Saved Payment Method by Paper Form
Autoload, Autorenew and Saved Payment Method can only be used on cards that are associated with a PRESTO Account.
Download and complete the contract form:
Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.
Be sure to tap your card within 30 days of processing, otherwise your request will expire.
If your setup expires, call 1-877-378-6123 to reactivate it.
TTC 12 Month Pass
The TTC 12 Month Pass is an annual pass, paid for monthly at a discounted rate. The pass provides unlimited travel on all regular TTC routes and subways and is currently available for adult, senior and youth TTC customers. In order to buy the pass and get the discount, you must sign a 12-month contract. Using your credit card, Visa Debit card, or Debit Mastercard, it’s quick and easy to sign up for the TTC 12 Month Pass online through your My PRESTO Account. If you need help, call PRESTO toll free at 1-877-378-6123.
When signing up for a 12 Month Pass, you must sign an agreement covering a period of 12 consecutive months. Your credit card or debit account will be charged on the day you sign up for the 12 Month Pass, and for the following months it will be charged on the 23rd day of each month for your 12 Month Pass.
If you’d prefer to sign up through a paper form, here’s how:
Download and complete one of the TTC 12 Month Pass contract forms and the Terms & Conditions form:
NOTE: you must complete and mail the Terms & Conditions form along with your payment form or your TTC 12 Month Pass contract will not be processed.
Mail the completed forms to the PRESTO Customer Service Centre at the address at the top of this page.
Be sure to tap your card within 30 days of processing, otherwise your request will expire.
Note: if you choose to pay for your TTC 12 Month Pass through pre-authorized debit you will not receive email notifications about your monthly payments.
Defective PRESTO Ticket Replacement
If your PRESTO Ticket is not functioning, you can complete the "Defective PRESTO Ticket Replacement" form below and mail in both your PRESTO Ticket and the completed form to the following address:
Defective PRESTO Ticket Replacement
c/o PRESTO Customer Service Centre
P.O. Box 730
St. Catharines Main, St. Catharines, ON L2R 6Y6
PRESTO will not replace new, expired or damaged Tickets. Expected processing time is 4-6 weeks upon receipt at the PRESTO office.
