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FAQs
Overview
New to PRESTO
Account Management
Load Card
PRESTO in Google Wallet
PRESTO in Apple Wallet
PRESTO contactless
Tapping and Transferring
PRESTO app
Fare Type
Student Programs & Vouchers
Lost or Damaged Card
Tax Credit
Privacy and Security
Student Programs & Vouchers
Have questions about your U-Pass or PRESTO Voucher? Get the answers to some of our most asked questions.
What school programs are offered by PRESTO?
What programs exist for students not attending any of these institutions?
How do I pay for transit using my E-Tickets U-Pass?
How do I determine if I have a compatible device for an E-Ticket U-Pass?
I lost my E-Ticket U-Pass after replacing my phone or reinstalling the E-Tickets app. What should I do?
I downloaded my E-Ticket U-Pass to the wrong device. What should I do?
My voucher code did not work on my replacement PRESTO card? What should I do?
I believe I am entitled to a U-Pass, but I have not received one. What should I do?
The PRESTO machine says ‘Invalid’ when I scan my E-Ticket or U-Pass. How do I fix this?
How can I cancel my E-Ticket U-Pass?
Who do I contact for technical support for my U-Pass?
Why can’t I add funds to my PRESTO card with a PRESTO Voucher?
Why can’t I add a transit pass to my PRESTO card with a PRESTO Voucher?
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