Lost or Damaged Card

Have questions about how to report a lost or damaged PRESTO card? Get the answers to some of our most commonly asked questions here.

What do I do if my card is lost or stolen?

Can I transfer the balance from my cancelled card to a new card?

Can I transfer the balance between two PRESTO cards?

Why does it take up to 24 hours before I can transfer my balance to my new card?

Which of my card details will transfer to my new card?

I have Autoload/Autorenew, what happens when I lose my card?